At MathSolver.org, we pride ourselves on delivering top-quality, personalized academic assistance tailored to your needs. We understand that unexpected situations can occur, and we are dedicated to addressing any concerns with fairness and transparency through our comprehensive refund policy.
Eligibility for Refunds
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Unmet Requirements After Revisions:
If we fail to meet your requirements even after three revision attempts, you are entitled to a full refund. -
No Expert Assigned:
If your order is placed but no expert is assigned to it, you are eligible for a 100% refund. -
Order Cancellation (Within 6 Hours):
If you cancel your order within 6 hours of expert assignment, the refund amount will range between 20% and 100%, depending on the work completed by the expert. -
Missed Deadlines Without Extensions:
If we fail to deliver your solution within the official deadline and no extension was agreed upon, you qualify for a full refund. -
Low-Quality Solutions:
- If your solution receives a failing grade even after three revisions, you will receive a full refund.
- For solutions of substandard quality that do not meet your expectations but do not qualify for a failing grade, we may provide a partial refund if there is insufficient time for further revisions.
Non-Refundable Cases
- Failure to provide evidence of poor quality or specific inaccuracies in the solution.
- Refund requests made more than two weeks after receiving the solution.
- Services that were accurately delivered as per the original instructions.
Refund Request Process
To initiate a refund request:
- Contact us within 14 days of receiving the service or encountering an issue.
- Provide detailed information, including the order number, a clear explanation of the problem, and any supporting evidence (e.g., instructor feedback, screenshots).
- Our quality assurance team will review your request and provide a resolution within 5 business days.
Refund Processing
- Approved refunds will be processed within 2-6 business days from confirmation.
- Refunds will be issued via the original payment method, but processing times may vary depending on your bank or payment provider.
- Note: MathSolver.org is not responsible for any bank processing fees or delays caused by financial institutions.
Commitment to Quality
Our primary goals are to ensure accuracy, timeliness, and affordability in all the services we deliver. While we strive to exceed expectations, we are prepared to offer refunds in alignment with this policy to maintain your trust and satisfaction.
For any questions or to discuss your specific situation, feel free to contact us at:
Email: info@mathsolver.org
Your satisfaction is our priority, and we are dedicated to providing the best experience possible.
Senior lecturer at University. 12+ years tutoring algebra and calculus..